FAQs
Online Shop Frequently Asked Questions.
Here you'll find answers to some of the questions we are asked most frequently.
To read our full terms and conditions please click here.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customisation options there.
Other
Gift vouchers are valid for 6months from the date of purchase.
Please note that we will not be able to extend the date of your gift voucher, and we urge you to use your gift voucher by the expiry date specified.
Any question?
If we still haven't answered your question.
You can contact us below and we will get back to you as soon as possible.